Refund Policy

1. Asker Refunds — The 48-Hour Guarantee

When you pay to ask a Creator a question, they have 48 hours from the moment of payment to respond.

• If the Creator responds within 48 hours, your payment is final and non-refundable.
• If the Creator does not respond within 48 hours, you are automatically refunded in full — no request needed, no questions asked. The refund is issued to your original payment method via Stripe and typically appears within 5–10 business days, depending on your bank or card provider.
• Once a question has been automatically refunded under this guarantee, the Creator can no longer answer or be paid for it.
• Outside of this 48-hour guarantee, Asker payments are generally non-refundable, except at Answero’s discretion in cases of technical error, fraud, or duplicate charges. If you believe you were charged in error, contact support@answero.app and we’ll review it.

2. Creator (Pro Subscription) Refunds

Answero’s Pro plan is a recurring subscription. If you’re not satisfied, here’s how refunds work:

• You may request a refund within 14 days of your Pro subscription purchase or renewal date.
• Refund requests are reviewed on a case-by-case basis — they are not automatic or guaranteed. We generally look favorably on requests involving:
  • A technical bug or platform issue that prevented you from meaningfully using the Service;
  • A genuine billing error;
  • Reasonable circumstances such as forgetting to cancel before a renewal, evaluated case by case.
• We may decline refund requests where there’s evidence of extensive platform use during the billing period, repeated refund requests, or suspected abuse of this policy.
• To request a refund, email support@answero.app with your account email and the reason for your request. We aim to respond within 5 business days.
• Approved refunds are issued to your original payment method via Stripe and typically appear within 5–10 business days.
• Refund requests made after the 14-day window will generally not be granted, except at our discretion in exceptional circumstances.

3. Cancelling Your Subscription

You can cancel your Pro subscription at any time from your account billing settings. Cancelling stops future billing but does not automatically refund the current billing period — see Section 2 above if you believe you’re entitled to a refund for the current period.

4. Chargebacks

If you have a billing concern, please contact us at support@answero.app before filing a chargeback with your bank or card provider — we’re generally able to resolve billing issues faster directly, and chargebacks can result in account suspension while the dispute is investigated.

5. Changes to This Policy

We may update this Refund Policy from time to time, including if we introduce new pricing plans (such as annual billing) that may carry different refund terms. Material changes will be communicated via email or a notice on the Service.

6. Contact

Questions about a refund? Email support@answero.app.